PDS covers the operational layer of a company: the conversations with customers, the tickets behind them, the sales pipeline, and the records produced along the way.
Pick the product area that matches your problem, or talk to us if the process spans several areas — the modules share one database and one permission model.
Product areas
All-in-One (on Premise)
Full suite installed in your data center. Best fit for companies with data residency rules or limited internet dependency.
SaaS (Cloud)
Same suite operated by us. Best fit for teams without server infrastructure or with seasonal user counts.
PDS Omni
Unified inbox for WhatsApp, Instagram, Messenger, email, SMS, push, livechat, and voice.
Contact Center & CRM
Voice contact center with recording and CDR, agent workspace, lead 360, and sales pipeline.
Helpdesk & Knowledge Base
Ticketing with SLA, escalation, automation, and a self-service knowledge base.
Survey, Collection & Broadcast
Customer surveys, receivables collection with payment promises, and bulk messaging campaigns.
PDS Care
Appointment, queue, doctor roster, and patient registry for clinics and hospitals.
Deployment options
- On-premise: installed on your Linux servers, operated by your IT team, data never leaves the network.
- Cloud: hosted by PDS with daily backup and automatic updates, reachable from any branch office.
- Hybrid: core records on-premise, messaging connectors in the cloud when a channel requires public endpoints.
- Migration: existing spreadsheets, legacy databases, and call recordings can be imported with a documented mapping.
Not sure which modules you need?
Describe the workflow and the number of users. We map it to modules and tell you what can be configured versus what needs development.