Privacy policy

This page explains what PT Peranti Digital Solusindo does with personal data submitted through this website. It does not replace the data processing agreement that governs a customer deployment.

For an installed platform, the customer is the data controller: records live in the customer infrastructure and are governed by their own policy.

Website data handling

  • We collect the contact details you send voluntarily through email or a contact form: name, organization, email address, and phone number.
  • We use them only to answer your enquiry and to follow up on an ongoing project.
  • We do not sell or rent contact data to third parties.
  • Server logs are kept for security and troubleshooting for a limited period.
  • You may request access, correction, or deletion of your data under Indonesia's Personal Data Protection Law (UU 27/2022) by writing to privacy@perantidigital.com.
  • A formal data processing agreement is provided before any customer data is processed on our infrastructure.

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Development

API siap produksi untuk tim yang membangun pengalaman sendiri.

Selain aplikasi siap pakai, PDS membuka jalur programmatic: kirim pesan, kelola percakapan, dan tarik data operasional dari endpoint yang sama dengan yang dipakai aplikasi internal — lengkap dengan webhook, API key per tenant, dan pencatatan setiap percobaan pengiriman.

Messaging API

Satu endpoint untuk WhatsApp, SMS, dan email. Nomor pengirim diatur per channel, status pengiriman dilaporkan balik lewat callback.

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Webhooks

Event percakapan, tiket, dan pembayaran dikirim ke URL Anda, ditandatangani dan dicatat ulang bila gagal terkirim.

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Omnichannel connector

Channel yang belum tersedia bisa ditambahkan sebagai driver sendiri: mapping field, signature, dan aturan balasan Anda tentukan.

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Data & export

Rekaman percakapan, CDR, tiket, dan dataset operasional bisa ditarik lewat API atau diekspor terjadwal untuk gudang data Anda.

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